Mark Hingle
About Mark Hingle
Mark Hingle serves as the Area Manager of Last Mile Logistics at Vroom and is a licensed real estate agent at eXp Realty. With a background in emergency medical services and logistics management, he has successfully implemented strategies that improved delivery times and customer satisfaction.
Work at Vroom
Mark Hingle serves as the Area Manager for Last Mile Logistics at Vroom, a position he has held since 2021. In this role, he has implemented various strategic initiatives that have significantly improved operational efficiency. Notably, he developed a mentorship program that achieved a 100% safety score for employees in his area. He also managed a nationwide project launch within 60 days and executed a communication plan that reduced buybacks by 15% across the company. His efforts contributed to a top 5 Net Promoter Score (NPS) and maintained the lowest percentage of buybacks in the organization.
Previous Experience in Logistics and Supply Chain Management
Prior to his role at Vroom, Mark Hingle worked at Ready Responders as the National Logistics & Supply Chain Manager from 2020 to 2021. He also served as Operations Manager & National Logistics at the same organization from 2018 to 2020. His earlier experience includes a position as a Paramedic at West Jefferson Medical Center from 2015 to 2018 and at Plaquemines Parish Government from 2008 to 2017. His extensive background in logistics and emergency services has equipped him with a unique skill set applicable to supply chain optimization.
Education and Expertise
Mark Hingle has a diverse educational background that supports his career in logistics and real estate. He studied Logistics, Materials, and Supply Chain Management at Delgado Community College, earning an Associate's degree from 2019 to 2020. He also completed the SAFE Comprehensive Mortgage License Program and Real Estate Course 101 at Donaldson Career Center in 2013. Additionally, he holds an Associate's degree in Emergency Medical Technology/Technician from South Louisiana Community College and has studied Fire Science at Louisiana State University.
Achievements in Supply Chain Optimization
During his tenure at Vroom, Mark Hingle implemented a strategic plan for supply chain optimization that resulted in a 25% decrease in delivery time and cost per unit. He identified and resolved data discrepancies that contributed to higher customer satisfaction across the company. His focus on service quality and trend monitoring led to significant improvements in NPS scores, demonstrating his commitment to operational excellence.
Background in Emergency Medical Services
Mark Hingle has a solid foundation in emergency medical services, having worked as a Paramedic for several organizations, including Acadian Ambulance and Plaquemines Parish Government. His experience in high-pressure environments has informed his approach to logistics and supply chain management, allowing him to effectively manage complex operations and ensure timely service delivery.