Michael Gaw (He/ Him)
About Michael Gaw (He/ Him)
Michael Gaw is a Consumer Risk Specialist at Vroom, where he has worked since 2021 in Houston, Texas. He has a background in fraud prevention and client management, with previous roles at JMFA, Starbucks, and Woodforest National Bank.
Work at Vroom
Michael Gaw has been employed at Vroom as a Consumer Risk Specialist since 2021. In this role, he collaborates with various stakeholders, including fraudsters, lenders, tow companies, and police, to recover stolen vehicles. He is part of a team of three Risk Analysts responsible for managing the reporting and tracking of confirmed stolen vehicles. Additionally, he has developed a Fraud Review Guide to assist the New Purchase team in deal reviews and created a Fraud Review Note Guide to improve communication between the Risk and Sales teams.
Previous Experience
Before joining Vroom, Michael Gaw worked at JMFA as a Client Manager from 2018 to 2020. He also held positions at Woodforest National Bank, where he served as a Fraud Prevention Analyst from 2017 to 2018 and as a Banker from 2015 to 2017. Earlier in his career, he worked at Starbucks as a Shift Supervisor from 2013 to 2015. His diverse work experience has contributed to his expertise in consumer risk management.
Education and Expertise
Michael Gaw studied at the University of Texas at Tyler, where he earned a Bachelor of Science in Human Resource Development from 2013 to 2015. His educational background provides a foundation for his work in consumer risk management and fraud prevention. His expertise is further demonstrated through his development of guides aimed at enhancing operational efficiency and communication within his current role.
Community Involvement
While at Woodforest National Bank, Michael Gaw taught financial literacy to students. This initiative reflects his commitment to community engagement and education, helping individuals understand financial concepts and improve their financial decision-making skills.