Toya Mc Shan
About Toya Mc Shan
Toya Mc Shan is a Customer Escalation Specialist at Vroom, where she has worked since 2019, focusing on monitoring and documenting dispatched information in Houston, Texas. She previously served as an Administrative Assistant at Prelude Fertility from 2013 to 2018 and holds a Bachelor of Science in Health Care Administration from the University of Phoenix.
Work at Vroom
Toya Mc Shan has been employed at Vroom as a Customer Escalation Specialist since 2019. In this role, she is responsible for monitoring and documenting dispatched information to ensure accurate and timely reporting. She manages the transportation logistics of vehicles, which involves coordinating and tracking vehicle movements efficiently. Her position requires effective communication with site operations to ensure successful vehicle pickup and delivery processes. Toya's contributions have been integral to optimizing operations within the company.
Previous Experience at Prelude Fertility
Before joining Vroom, Toya Mc Shan worked at Prelude Fertility, formerly known as Vivere Health, as an Administrative Assistant from 2013 to 2018. During her five years in this role, she gained valuable experience in administrative tasks and operations management. Her responsibilities likely included supporting daily operations and assisting in the coordination of various administrative functions, which contributed to her professional development.
Education and Expertise
Toya Mc Shan studied at the University of Phoenix, where she earned a Bachelor of Science degree in Health/Health Care Administration/Management. Her studies spanned from 2009 to 2015, providing her with a solid foundation in health care administration principles. This educational background supports her current role in managing logistics and operations, as well as her previous administrative responsibilities.
Logistics Coordination Skills
In her current role, Toya Mc Shan coordinates daily reviews of load opportunities, responding promptly with pricing and availability to optimize operations. Her skills in logistics coordination are essential for ensuring efficient vehicle movements and timely reporting. This aspect of her work highlights her ability to manage complex logistical challenges and contribute to the overall efficiency of the organization.