Vernise York Freeny
About Vernise York Freeny
Vernise York Freeny serves as the Director of Operations at Vroom, where she has worked since 2017. She has extensive experience in customer service and operations, having held various leadership roles at Comcast and Hearst Magazines.
Current Role at Vroom
Vernise York Freeny serves as the Director of Operations at Vroom, a position she has held since 2017. In this role, she oversees various operational functions, ensuring efficiency and effectiveness within the organization. Her responsibilities include managing teams and optimizing processes to enhance customer experience. Freeny's leadership contributes to Vroom's commitment to providing quality service in the automotive e-commerce sector.
Previous Experience at Comcast
Freeny has a significant history with Comcast, where she held multiple roles over a span of several years. She worked as a Customer Service representative from 1997 to 2004 in the Greater Denver Area. Following this, she served as the Senior Manager of TechOps, Engineering, and Voice Operations from 2004 to 2008. Later, she took on the role of Director of Customer Experience from 2009 to 2011 in the West Division. Her tenure at Comcast provided her with a solid foundation in customer service and operational management.
Experience at Hearst Magazines
From 2015 to 2017, Vernise York Freeny worked at Hearst Magazines as the Director of Ad Operations and Customer Experience. In this role, she focused on enhancing customer interactions and managing advertising operations. Her experience at Hearst contributed to her expertise in customer service and operational efficiency within the media industry.
Consulting Role at TES Media Group Limited
Before joining Vroom, Freeny worked as an Independent Consultant at TES Media Group Limited from 2012 to 2015. In this capacity, she provided expert advice on customer service operations and technology implementation. Her consulting experience allowed her to refine her skills in managing customer experience and operational strategies.
Education and Expertise
Vernise York Freeny earned a Bachelor’s Degree in Business Administration and Management from the University of Houston. Her educational background supports her extensive experience in managing technical support functions and self-service platforms, including web and IVR systems. Freeny has a strong focus on technology implementation for customer service operations, enhancing efficiency and customer satisfaction.