Евгения Зайцева
About Евгения Зайцева
Евгения Зайцева is a Product Owner at VTB in Moscow, Russia, with a background in business analysis and customer journey expertise. She holds a Bachelor's degree in Information Technology and a Master's degree in Business Informatics.
Current Role at VTB
Eвгения Зайцева has been serving as a Product Owner at VTB since 2020. In this role, she is responsible for overseeing product development and ensuring alignment with customer needs and business objectives. Her tenure at VTB has lasted for four years, during which she has contributed to various projects and initiatives within the organization.
Previous Experience in Business Analysis
Before her current position, Евгения Zайцева worked as a Business Analyst at Rosbank from 2018 to 2020. Her role involved analyzing business processes and identifying areas for improvement. She also briefly worked at the Правительство Москвы as a Business Analyst in 2018 for three months, gaining experience in public sector projects.
Experience in Customer Journey at VTB
In 2020, Евгения Zайцева held the position of Customer Journey Expert at VTB for 11 months. This role focused on enhancing customer experiences and optimizing service delivery. Her work contributed to the development of strategies aimed at improving customer satisfaction and engagement.
Background in Business Development
Eвгения Zайцева began her career as a Business Development Manager at Netkom, where she worked from 2017 to 2018. In this position, she was involved in identifying growth opportunities and developing strategies to expand the business. This experience laid the foundation for her future roles in analysis and product management.
Education and Academic Qualifications
Eвгения Zайцева holds a Bachelor's degree in Information Technology from Государственный Университет Управления (ГУУ), where she studied from 2014 to 2018. She furthered her education by obtaining a Master's degree in Business Informatics from Финансовый университет при правительстве Российской Федерации, completing her studies from 2018 to 2020.