Alexey Bykov
About Alexey Bykov
Alexey Bykov serves as the Services Quality Director at VTB, a position he has held since 2021. He has extensive experience in the banking sector, having previously worked at GE Money Bank, ING, and holds an Engineer's Degree in Metrology, Certification and Standardization from Russian State Technological University.
Current Role at VTB
Alexey Bykov serves as the Services Quality Director at VTB, a position he has held since 2021. In this role, he focuses on enhancing service quality and operational efficiency within the organization. His expertise contributes to the overall strategic goals of VTB, which is a prominent financial institution in Russia.
Previous Experience at ING
Before joining VTB, Alexey Bykov worked at ING for a total of 12 years. He began as a Business Analyst from 2010 to 2018, where he was involved in analyzing business processes and implementing improvements. He later advanced to the role of Chapter Lead from 2018 to 2022, overseeing teams and driving initiatives to enhance operational performance.
Experience at GE Money Bank
Alexey Bykov's career includes a role at GE Money Bank as an IT Specialist from 2006 to 2010. During his four years in this position, he contributed to various IT projects, supporting the bank's technological infrastructure and services in Moscow, Russian Federation.
Education and Expertise
Alexey Bykov studied at the Russian State Technological University named after K.E. Tsiolkovsky (MATI), where he earned an Engineer's Degree in Metrology, Certification, and Standardization. His educational background provides a strong foundation for his roles in quality assurance and operational management.