Angelika Krutikova
About Angelika Krutikova
Angelika Krutikova is the Head of Information Systems Users Support at Vtb, where she focuses on fraud and loss prevention in the banking card industry. With extensive experience in customer support and banking technologies, she has held various roles in the sector since the 1990s.
Work at VTB
Angelika Krutikova has been employed at VTB since 2009, where she holds the position of Head of Information Systems Users Support. In this role, she oversees the support of information systems, ensuring that user needs are met effectively. Her tenure at VTB spans 15 years, during which she has contributed to enhancing customer support and operational efficiency within the organization.
Background in Banking
Prior to her current role at VTB, Angelika Krutikova worked at Raiffeisen Bank Russia as a Branch Manager from 2007 to 2009. She also served as the Head of the Dispute and Monitoring Department at Industry and Construction Bank from 1996 to 2007. Her extensive experience in the banking sector has equipped her with a deep understanding of customer support, card issuing, acquiring, and ATM technologies.
Education and Expertise
Angelika Krutikova has a diverse educational background. She studied at Kemerovo State University, where she earned a Bachelor's degree in Psychology and a Master's degree in Literature. Additionally, she attended the Moscow Economical – Financial Institute (MEFI), where she achieved a Bachelor's degree in Accounting. This educational foundation supports her expertise in fraud and loss prevention within the banking card industry.
Consulting and Project Management
In her career, Angelika Krutikova has participated as a consultant in the development of software and interfaces related to banking card industry technologies. She serves as a project manager for software and business applications, focusing on customer-oriented solutions. Her role emphasizes the importance of aligning technology with user needs in the banking sector.