Katya Melnikova
About Katya Melnikova
Katya Melnikova is a Business Analyst with extensive experience in computational linguistics and data analysis. She has worked for notable organizations such as VTB, Samsung R&D Institute, and ABBYY, contributing to significant process optimizations and award-winning projects.
Work at VTB
Katya Melnikova has been employed at VTB as a Business Analyst since 2020. In her role, she has developed multi-branch scenarios that encompass all of the bank's online processes. This includes user path mapping, navigation strategies, and content development. Her contributions have been significant in enhancing the user experience and streamlining online interactions within the bank.
Previous Experience in Computational Linguistics
Prior to her current position, Katya Melnikova worked at several organizations as a Computational Linguist. She was employed at ABBYY from 2015 to 2018, followed by a role at Samsung R&D Institute & AI Center Russia from 2018 to 2019. Additionally, she worked at Shastic for seven months in 2019. These positions provided her with extensive experience in language processing and technology applications.
Education and Expertise
Katya Melnikova holds a Bachelor's degree in Linguistics from Lomonosov Moscow State University, which she completed from 2009 to 2014. She furthered her education with a Master of Science in Computational Linguistics from the Russian State University for the Humanities, graduating in 2016. Additionally, she achieved a Professional certification in Data Analysis from the Higher School of Economics in 2020.
Achievements in Business Analysis
During her tenure as a Business Analyst at Nanosemantics Lab in 2020, Katya Melnikova successfully minimized the contact center headcount to fewer than 10 operators through process optimization. She played a key role in establishing the chatbot development workflow at VTB, which now handles over 2,500 messages per day with more than 70% automation. Her efforts contributed to winning the 2022 CX World Award for best omnichannel UX.