Olga Dusheyko
About Olga Dusheyko
Olga Dusheyko serves as the Director of Customer Experience at VTB, where she focuses on improving the VIP and Premium client journey within the banking app. She has a strong educational background in law and finance and previously held roles at Deloitte Consulting.
Current Role at VTB
Olga Dusheyko serves as the Director of Customer Experience (CJE) at VTB, a position she has held since 2020. In this role, she focuses on enhancing the VIP and Premium client journey within the banking app. Her responsibilities include managing customer experience strategies and initiatives that aim to improve client satisfaction and engagement.
Professional Background
Olga Dusheyko has a diverse professional background, having worked at Deloitte Consulting in various capacities. She served as an Assistant Manager from 2015 to 2019 and later as a Product Owner from 2019 to 2020 in Moscow, Russia. Her experience at Deloitte Consulting provided her with skills in product ownership and management, which are relevant to her current role.
Education and Expertise
Olga Dusheyko has a strong educational foundation in law and finance. She earned a Bachelor's degree in International Law from Кубанский Государственный Университет (КубГУ) from 2007 to 2012. She furthered her studies with a Master of Laws (LLM) in Law and Finance from Johann Wolfgang Goethe-Universität Frankfurt am Main in 2012-2013. Additionally, she studied International Private Law at KU Leuven during an exchange program from 2010 to 2011.
Specialization in Customer Experience
Olga Dusheyko specializes in enhancing customer experience within the banking sector, particularly focusing on VIP and Premium clients. Her background in both law and finance supports her understanding of the complexities involved in managing customer relationships and experiences in a banking environment.