Ruzanna Nersisyan
About Ruzanna Nersisyan
Ruzanna Nersisyan serves as the Head of Operations Control Division at VTB in Yerevan, Armenia, a position she has held since 2018. She has extensive experience in operations and customer service, having previously worked in various roles at VTB and Ardshinbank CJSC.
Current Role at VTB
Ruzanna Nersisyan currently serves as the Head of Operations Control Division at VTB. She has held this position since 2018, contributing to the operational efficiency and control processes within the organization. Her role involves overseeing various operational activities and ensuring compliance with established methodologies.
Previous Experience at VTB
Ruzanna Nersisyan previously worked at VTB in two significant roles. From 2015 to 2018, she was the Head of Methodology and Operations Control Division, where she focused on developing and implementing operational methodologies. Earlier, from 2007 to 2009, she served as the Head of Customer Service Department at the Moscow branch, enhancing client service delivery.
Experience at Ardshinbank CJSC
Before her tenure at VTB, Ruzanna Nersisyan worked at Ardshinbank CJSC as the Head of Service Division from 2012 to 2015. In this role, she was responsible for managing service operations and improving customer satisfaction, contributing to the bank's service quality.
Professional Background
Ruzanna Nersisyan has a solid professional background in banking and operations management. Her experience spans over a decade, with key roles focused on operations control, customer service, and methodology development. This background has equipped her with the skills necessary to lead operational functions effectively.