Michael Mc Gilton
About Michael Mc Gilton
Michael Mc Gilton is an Escalation Engineer with a background in customer service and information systems. He has worked at various companies, including Sam's Club, Caesars Entertainment, and Vulcan Cyber, and holds a Bachelor's Degree in Computer Science from Wheeling Jesuit University.
Work at Vulcan Cyber
Michael Mc Gilton has been employed at Vulcan Cyber as an Escalation Engineer since 2021. In this role, he is responsible for addressing complex technical issues and providing solutions to enhance the company's cybersecurity offerings. His experience in escalation management contributes to the efficiency of the support team and ensures customer satisfaction.
Previous Experience at Sam's Club
Before joining Vulcan Cyber, Michael worked at Sam's Club as a Customer Service Representative from 2018 to 2019. During his tenure in the Columbus, Ohio area, he focused on assisting customers with inquiries and resolving issues, which helped him develop strong communication and problem-solving skills.
Experience at Caesars Entertainment, Inc.
Michael served as an MIS Specialist at Caesars Entertainment, Inc. from 2019 to 2021. In this role, he worked in the Columbus, Ohio area, where he was involved in managing information systems and supporting the IT infrastructure. His contributions helped streamline operations within the organization.
Internship at Wheeling Hospital
Michael gained early experience as an Information Systems Intern at Wheeling Hospital from 2011 to 2014. This internship in the Wheeling, West Virginia area allowed him to apply his academic knowledge in a practical setting, contributing to various IT projects and supporting the hospital's information systems.
Education in Computer Science
Michael Mc Gilton studied Computer Science at Wheeling Jesuit University, where he earned his Bachelor's Degree from 2010 to 2014. His education provided him with a solid foundation in programming, systems analysis, and information technology, which he has applied throughout his career.