Samantha Batty
About Samantha Batty
Samantha Batty is a Customer Service Representative Team Lead at Walker Edison, where she has worked since 2016. She has a diverse background in customer service and technical support, with previous roles at School Improvement Network and Ruth Chris Steakhouse.
Current Role at Walker Edison
Samantha Batty serves as the Customer Service Representative Team Lead at Walker Edison, a position she has held since 2016. In this role, she oversees a team of customer service representatives, ensuring high standards of service and support. Her leadership has been pivotal in implementing new customer service protocols that have significantly improved customer satisfaction ratings. Additionally, she has organized and led training sessions aimed at enhancing the efficiency and engagement of new representatives.
Previous Experience at School Improvement Network
Prior to her current role, Samantha Batty worked at School Improvement Network from 2011 to 2016. She held various positions, including Setup Specialist and Technical Services Specialist. During her time there, she contributed to technical support and setup processes, gaining valuable experience in customer service and technical assistance. Her tenure at School Improvement Network spanned five years, during which she developed skills that are applicable to her current role.
Background in Customer Service
Samantha Batty's background in customer service began with her role as a Hostess at Ruth Chris Steakhouse in 2008. This early experience laid the foundation for her customer service skills. She later transitioned to technical support roles at School Improvement Network, where she honed her ability to assist customers effectively. Her diverse experiences in customer-facing roles have equipped her with the knowledge and skills necessary for her leadership position at Walker Edison.
Education and Training
Samantha Batty studied at Salt Lake Community College, where she achieved a degree in Criminal Justice and Corrections. This educational background has provided her with a strong understanding of procedures and protocols, which she applies in her professional roles. Additionally, she has taken the initiative to organize training sessions for new customer service representatives, demonstrating her commitment to continuous learning and development within her field.
Contributions to Employee Initiatives
Samantha Batty has actively participated in company-wide initiatives at Walker Edison aimed at enhancing employee work-life balance. She contributed ideas that were adopted by management, showcasing her commitment to improving the workplace environment. Her involvement in these initiatives reflects her dedication to not only customer satisfaction but also employee well-being.