Viola Fernandes
About Viola Fernandes
Viola Fernandes serves as the Ops Team Lead at Walker Edison in London, where she has implemented a new process management system that enhanced team efficiency by 20%. With a background in order processing and a strong educational foundation in commerce, she has contributed significantly to team development and operational improvements since joining the company in 2019.
Work at Walker Edison
Viola Fernandes has been serving as the Ops Team Lead at Walker Edison since 2022. In this role, she has implemented a new process management system that improved team efficiency by 20%. Prior to her current position, she worked as an Order Processing Associate at Walker Edison from 2019 to 2022. During her tenure in both roles, she contributed to various initiatives aimed at enhancing operational performance.
Education and Expertise
Viola Fernandes completed her Bachelor of Commerce (BCom) at St. Andrew's College of Arts, Science and Commerce, where she studied Banking, Corporate, Finance, and Securities Law from 2014 to 2017. Earlier, she attended St. Xaviers Junior College in Mumbai, earning a Bachelor of Commerce (BCom) degree from 2012 to 2014. Her educational background provides a strong foundation for her expertise in operations management and process improvement.
Background
Viola Fernandes has a background in commerce and operations management, with a focus on enhancing team efficiency and customer service. Her work experience at Walker Edison spans over four years, during which she has held positions that allowed her to develop and implement strategies for operational improvement. She is based in London, England, United Kingdom.
Achievements
Viola Fernandes has led initiatives that significantly impacted operational efficiency at Walker Edison. She organized and led workshops aimed at enhancing customer service skills among team members. Additionally, she played a key role in a project that successfully reduced order processing time by 15%. Furthermore, she developed a mentorship program to support the career development of junior staff within her team.