Adam Gilo
About Adam Gilo
Adam Gilo is a Technical Support Team Lead at WalkMe™ in Tel Aviv, Israel, with a background in customer care and knowledge management at Payoneer. He is recognized for his problem-solving skills and commitment to continuous self-improvement.
Current Role at WalkMe
Adam Gilo serves as the Technical Support Team Lead at WalkMe™ since 2021. In this role, he leads a skilled technical team, focusing on driving team success and enhancing operational efficiency. His responsibilities include managing technical support processes and ensuring high-quality service delivery to clients. Adam's leadership is characterized by his ability to adapt and operate under pressure while maintaining professionalism.
Previous Experience at Payoneer
Before joining WalkMe, Adam Gilo held multiple positions at Payoneer from 2015 to 2021. He started as a Customer Care Representative and progressed to roles such as Social Media Specialist, Customer Care Shift Manager, and Knowledge Expert (Junior Manager). During his tenure, he developed and improved workflows for the online management team, showcasing his problem-solving skills and strategic thinking.
Educational Background
Adam Gilo has pursued various educational opportunities to enhance his skills. He studied Web Design at Montgomery College from 2007 to 2008 and completed a course in Software Testing at Sela College in 2013. Additionally, he studied Social Media Management and Marketing at Ha-Sharon College from 2017 to 2018. He also attended HackerU, where he focused on Web Page, Digital/Multimedia, and Information Resources Design in 2011.
Skills and Expertise
Adam Gilo is recognized for his strong problem-solving abilities and strategic mindset. He possesses a notable capacity for knowledge retention and effective communication across departments. His experience in technical support and customer care has equipped him with the skills necessary to thrive in high-pressure environments. Adam is committed to continuous self-improvement and efficiency, consistently striving to enhance his professional capabilities.