Caitlin Nolan, MBA
About Caitlin Nolan, MBA
Caitlin Nolan, MBA, serves as the Sr. Strategic Customer Success Manager for Named Accounts at WalkMe™ since 2021, bringing extensive experience in customer success and account management across various companies. She holds an MBA in International Business and has a strong background in B2B and B2C sales, lead generation, and strategy development.
Work at WalkMe
Caitlin Nolan currently serves as the Sr. Strategic Customer Success Manager for Named Accounts at WalkMe™, a position she has held since 2021. In this role, she focuses on enhancing customer success strategies for named accounts, ensuring that clients achieve their desired outcomes through the use of WalkMe's digital adoption solutions. Prior to her current role, she worked at WalkMe™ as an Enterprise Customer Success Manager from 2019 to 2021, where she developed and implemented customer success initiatives.
Previous Experience
Before joining WalkMe™, Caitlin Nolan held various positions that contributed to her expertise in customer success and account management. She worked as a Strategic Account Manager at FloQast from 2018 to 2019 and as an Account Manager at FloQast from 2017 to 2018. Additionally, she served as a Sr. Customer Success Manager and Customer Success Manager at Zenefits from 2015 to 2017. Her earlier roles include Project Manager and Account Manager at Blufish Design Studio, and Outside Sales Representative at Paycom.
Education and Expertise
Caitlin Nolan holds an MBA in International Business from Florida International University - College of Business. She also earned a B.S. in Public Relations and Marketing from Florida International University. Additionally, she studied Business Strategies for Europe at EDHEC Business School, where she achieved a certificate. Her educational background supports her expertise in both B2B and B2C sales, with a strong emphasis on lead generation and strategy development.
Skills and Competencies
Caitlin Nolan possesses strong customer service skills, developed from her experience in business operations and the hospitality industry. She is skilled in using various CRM platforms, including Microsoft Office and Salesforce, which enhances her ability to manage customer relationships effectively. Her proficiency in web-based software solutions further supports her role in customer success and account management.
Current Role at Compass
In addition to her role at WalkMe™, Caitlin Nolan has been working as a Licensed Referral Agent at Compass since 2019. In this position, she leverages her sales and customer service expertise to assist clients in navigating the real estate market in the San Francisco Bay Area. This dual role allows her to apply her strategic customer success skills in a different industry, further broadening her professional experience.