Caroline (Sakkal) Meidan
About Caroline (Sakkal) Meidan
Caroline (Sakkal) Meidan serves as the Senior Vice President of Global Strategy & Operations for the Customer Success Group at WalkMe™. With extensive experience in customer support and operations, she has held various leadership roles in notable companies such as Intel Security, Radware, and Oblicore.
Current Role at WalkMe
Caroline Meidan serves as the SVP Global Strategy & Operations Customer Success Group at WalkMe™ since 2021. In this role, she focuses on developing and implementing strategies that enhance customer success and operational efficiency. Additionally, she has been with WalkMe™ as SVP Customer Support, Knowledge & Internal Communication since 2016, contributing to the organization’s commitment to customer satisfaction and support excellence.
Previous Experience at Intel Security
Prior to her current role, Caroline worked at Intel Security, where she held the position of World Wide Support Engineering Operation Team Lead from 2012 to 2015. During her three years at Intel Security, she was responsible for overseeing support operations and ensuring effective service delivery within the organization.
Professional Background in Technical Services
Caroline has a diverse professional background in technical services. She served as the Director of Global Technical Services at Radware for eight months in 2015. Earlier in her career, she worked at SRL as WebFocus Support and pre-sale Manager from 2002 to 2004, and at Oblicore as Support Center Manager from 2004 to 2007, where she managed support operations and customer interactions.
Educational Qualifications
Caroline studied at Champlain College, where she earned a Bachelor of Science degree in Computer Science from 2001 to 2004. Her educational background has provided her with a strong foundation in technical knowledge and skills applicable to her roles in customer support and operations management.
Expertise in Customer Success and Operations
Caroline possesses extensive expertise in managing Service-Level Agreements (SLA) and optimizing contact center operations. She has a demonstrated history of enhancing customer experience and driving customer success, particularly in the security and business intelligence sectors. Her experience in data center management and professional services further supports her capabilities in these areas.