Cha Thao
About Cha Thao
Cha Thao is a Tier 3 Technical Support professional with extensive experience in the computer software industry, currently working at WalkMe™ since 2021. Thao holds an AAS in Information Technology from Century College and has previously held positions at Dell, Collabera Inc., and Veritas Technologies LLC.
Current Role at WalkMe
Cha Thao currently holds the position of Tier 3 Technical Support at WalkMe™, where he has been employed since 2021. In this role, he is responsible for addressing complex technical issues and providing advanced support to clients. His expertise in troubleshooting and managing server infrastructure contributes to the overall efficiency of the technical support team.
Previous Experience in Technical Support
Prior to his current role, Cha Thao worked at Dell Compellent as an Enterprise Technical Support Analyst from 2012 to 2015. He also served as a Sr. Software Support Engineer at Veritas Technologies LLC from 2015 to 2019. His experience includes providing enterprise-level technical support and resolving intricate software issues, which has equipped him with a strong foundation in the technical support field.
Education and Technical Skills
Cha Thao studied Information Technology at Century College, where he earned an Associate of Applied Science (AAS) degree from 2007 to 2010. His educational background, combined with his hands-on experience, has provided him with a solid understanding of technical systems, particularly in troubleshooting Storage Area Networks (SAN) and VMware ESX.
Professional Background
Cha Thao's professional journey includes a variety of roles in technical support and consulting. He worked as an Enterprise Technical Support Associate at Dell from 2011 to 2012 and later as a Business System Consultant at Collabera Inc. from 2019 to 2021. His diverse experience across different organizations has enhanced his ability to perform effectively in high-pressure environments.
Expertise in Server Infrastructure Management
Cha Thao possesses strong skills in managing and supporting server infrastructure. His technical expertise allows him to troubleshoot complex issues effectively, ensuring that systems operate smoothly. This proficiency is particularly valuable in his current role, where he addresses advanced technical challenges.