Chris Wagner
About Chris Wagner
Chris Wagner is a Tier 2 Technical Support Engineer at WalkMe™, where he has worked since 2021. He provides technical mentoring, authors knowledge base content, and drives the resolution of technical escalations.
Work at WalkMe
Chris Wagner has been employed at WalkMe™ as a Tier 2 Technical Support Engineer since 2021. In this role, he provides technical mentoring to Tier 1 Support Agents, enhancing their skills and knowledge. He authors and reviews knowledge base content, which contributes to improved support scalability and self-service capabilities. Chris is known for exceeding customer expectations in response quality and timeliness, ensuring a positive overall customer experience. He actively drives the resolution of technical escalations by identifying root causes and resolving issues effectively.
Previous Experience at PayPal
Before joining WalkMe™, Chris Wagner worked at PayPal as an Engineer in Merchant Technical Support for a period of five months in 2020. His role involved providing technical assistance to merchants, which helped him develop a strong foundation in customer support and technical problem-solving. This experience contributed to his skills in managing technical challenges and supporting clients effectively.
Education and Expertise
Chris Wagner studied Computer Science at Metropolitan Community College from 2019 to 2022, earning a degree in the field. This educational background provided him with a solid understanding of technical concepts and practices, which he applies in his current role at WalkMe™. His expertise in computer science supports his ability to address technical issues and mentor other support agents.
Contributions to Knowledge Base and Process Improvement
At WalkMe™, Chris Wagner contributes to the knowledge base by authoring and reviewing content aimed at enhancing support scalability. He also provides feedback to address potential issues before they escalate, demonstrating his proactive approach to problem-solving. Chris encourages creative thinking to improve processes within the organization, pushing beyond existing industry standards to enhance overall efficiency.