Darryl Lewis
About Darryl Lewis
Darryl Lewis is a Technical Support Engineer, Tier 1 at WalkMe™ in Raleigh, North Carolina, with a background in maintenance and customer relations. He has experience in various technical roles and holds a CompTIA A+ certification.
Work at WalkMe
Darryl Lewis currently serves as a Technical Support Engineer, Tier 1 at WalkMe™ in Raleigh, North Carolina. He has held this position since 2021. In this role, he is responsible for providing technical assistance and support to users, ensuring that they can effectively utilize WalkMe's digital adoption solutions. His work involves troubleshooting issues, configuring devices, and understanding networking protocols to enhance user experience.
Previous Experience
Before joining WalkMe, Darryl Lewis accumulated diverse experience in various technical and customer service roles. He worked as an Assistant Maintenance Manager at Palmer House Apartments from 2016 to 2021. Prior to that, he was a Maintenance Technician at BG MULTIFAMILY from 2013 to 2016. Additionally, he held positions as a Customer Relations Representative at Inmar Intelligence and as a Photo Laboratory Technician at Walgreens, showcasing his adaptability across different industries.
Education and Expertise
Darryl Lewis has a solid educational background in physics and information technology. He studied at North Carolina Agricultural and Technical State University from 2008 to 2013, earning a degree in Physics. He furthered his education at Columbia Southern University, where he obtained a Bachelor of Science in Information Technology from 2017 to 2019. His studies have equipped him with a fundamental understanding of device configuration, networking protocols, and operating system specifications.
Certifications and Skills
Darryl Lewis possesses a CompTIA A+ certification, which demonstrates his foundational knowledge and skills in IT. He has a keen ability to quickly learn new processes, programs, and procedures, contributing to team and company success. His technical skills, combined with his customer service experience, enable him to effectively address user needs and enhance operational efficiency.
Early Career
Darryl Lewis began his career in customer service and technical support roles. He worked as a Customer Service Associate at Old Navy from 2007 to 2008 and later at Walgreens in 2010. He also gained experience as a Research Assistant Intern at Brookhaven National Laboratory in 2009. These early roles provided him with a foundation in customer interaction and technical support, which he has built upon in his subsequent positions.