Domenic Grazioso
About Domenic Grazioso
Domenic Grazioso serves as the Manager of Customer Success at WalkMe™, bringing extensive experience in customer success management from his previous roles at the company and DoubleDutch. He holds a Master's degree in Industrial and Organizational Psychology and has a background in technical support from his time at Apple.
Current Role at WalkMe
Domenic Grazioso currently serves as Manager of Customer Success at WalkMe™, a position he has held since 2023. He operates in the Portland, Oregon Metropolitan Area. In this role, he focuses on enhancing customer satisfaction and driving success through effective management strategies.
Previous Experience at WalkMe
Domenic Grazioso has extensive experience at WalkMe™, where he held multiple roles from 2017 to 2023. He served as Principal Customer Success Manager for Named Accounts from 2021 to 2023, and prior to that, he was a Principal Account Manager from 2019 to 2021. His earlier positions included Senior Strategic Customer Success Manager and Strategic Account Manager, showcasing a progressive career in customer success management.
Education and Expertise
Domenic Grazioso holds a Master's degree in Industrial and Organizational Psychology from Argosy University, which he completed from 2011 to 2014. He also studied Music Production and Technology at Berklee College of Music for a year. His academic background in psychology has equipped him with skills to engage clients effectively and assess their needs.
Career Background
Before joining WalkMe™, Domenic Grazioso worked at DoubleDutch as Customer Success Director for Strategic Accounts and held various roles within the company from 2014 to 2017. His early career included a position at Apple as a Genius, where he gained technical skills in hardware and software troubleshooting. Additionally, he has experience managing a family grocery business, indicating an early foundation in customer service and business management.
Skills and Attributes
Domenic Grazioso is recognized for his optimism, passion, and empathy, which are essential traits in the customer success field. His background in psychology enhances his ability to actively listen to clients and provide tailored solutions, contributing to improved customer satisfaction and success.