Eileen Sweeney
About Eileen Sweeney
Eileen Sweeney serves as the Senior Collections Analyst for North America at WalkMe, where she has recovered $16.0 million in overdue debt in her first year, significantly reducing bad debt accrual. She has extensive experience in credit and collections management across various companies, including Outbrain, Spotify, and Viacom.
Work at WalkMe
Eileen Sweeney has been serving as the Senior Collections Analyst for North America at WalkMe since 2020. In this role, she manages a client portfolio that represents 65% of the company's client base. Sweeney has successfully recovered $16.0 million in debt that was over 120 days past due during her first year, which contributed to a 7% reduction in Bad Debt Accrual. She collaborates with senior management to ensure that the collection processes adhere to SOX compliance standards prior to the company's public offering.
Previous Employment Experience
Before joining WalkMe, Eileen Sweeney held several positions in credit and collections management. She worked at Outbrain as the Manager of Accounts Receivable from 2014 to 2017. Prior to that, she was the Credit and Collections Manager for Spotify for five months in 2017. Sweeney also served as the Partner, Credit Risk Manager for WPP from 2004 to 2009 and as the Senior Credit Manager at Viacom from 2009 to 2012. Additionally, she worked at Wilhelmina Models and AppNexus in credit and collections roles.
Education and Expertise
Eileen Sweeney earned a Bachelor of Arts in Communications Arts from CW Post College, where she studied Communication and Media Studies. Her educational background supports her expertise in managing client relationships and collections processes. Sweeney's extensive experience in the field has equipped her with the skills necessary to effectively handle large portfolios and complex collection scenarios.
Achievements in Collections Management
During her career, Eileen Sweeney has achieved significant milestones in collections management. At WalkMe, she recovered a substantial amount of overdue debt in her first year, demonstrating her effectiveness in the role. Additionally, she has experience managing credit card fraud issues and has escalated non-responsive clients to external collection resources, showcasing her proactive approach to collections.