Elizabeth Good
About Elizabeth Good
Elizabeth Good is a Senior Customer Success Manager for Strategic Accounts at WalkMe™, with extensive experience in customer success and digital adoption. She has held various roles in the tech and media sectors, including positions at PlayFirst Studio, Zenefits, and Helpshift.
Current Role at WalkMe
Elizabeth Good currently serves as the Senior Customer Success Manager for Strategic Accounts at WalkMe™, a position she has held since 2024. In this role, she is responsible for managing key client relationships and ensuring customer satisfaction. Her focus is on driving digital adoption strategies that align with client goals. Prior to this role, she worked as a Senior Digital Adoption Consultant at WalkMe™ from 2019 to 2024, where she contributed to the success of various strategic accounts.
Previous Experience at Helpshift
Before joining WalkMe™, Elizabeth Good worked at Helpshift, where she held the position of Senior Customer Success Manager from 2016 to 2018. In this role, she managed customer relationships and supported the gaming vertical. Her earlier role at Helpshift was as Customer Success Manager for the Gaming Vertical from 2015 to 2016, where she focused on enhancing customer engagement and satisfaction within the gaming industry.
Work History at PlayFirst Studio and Zenefits
Elizabeth Good began her career in the gaming industry at PlayFirst Studio @ Glu Mobile, where she worked as a Community & Support Specialist / Marketing Coordinator from 2013 to 2014. She later transitioned to the role of Game Master for a brief period in 2014. Prior to her time at PlayFirst, she was a Client Services Manager / Operations Specialist at Zenefits in 2013. These roles provided her with foundational experience in customer service and community engagement.
Educational Background
Elizabeth Good holds a Bachelor of Arts degree in Journalism and Mass Communications from the University of South Carolina. Her studies focused on Advertising and Film, equipping her with skills relevant to marketing and communication. Additionally, she participated in an Exchange Program at Griffith College Dublin, which broadened her educational experience and cultural understanding.
Early Career and Internships
Elizabeth Good's early career included various roles that contributed to her professional development. She worked as a Digital Marketing Specialist at WIS-TV from 2012 to 2013, where she gained experience in digital marketing strategies. Additionally, she served as a Student Advertising Manager and Advertising Account Representative at The Daily Gamecock during her time at university. Her role as a Page at the South Carolina House of Representatives from 2008 to 2011 provided her with insights into governmental operations.