Eric Ortiz
About Eric Ortiz
Eric Ortiz serves as the Global Senior Customer Success Manager for EMEA at WalkMe™, a position he has held since 2023 in London, United Kingdom. He has a diverse background in customer success and account management, with previous roles at WalkMe™ and other organizations.
Work at WalkMe
Eric Ortiz currently serves as the Global Senior Customer Success Manager for the EMEA region at WalkMe™, a position he has held since 2023. Prior to this role, he worked as a Strategic Account Executive at WalkMe™ from 2022 to 2023, focusing on client relationships and account management in the EMEA region. His career at WalkMe™ began as a Mid-Market Account Executive from 2021 to 2022 in New York, where he contributed to the company's growth by managing mid-market accounts.
Education and Expertise
Eric Ortiz earned a Bachelor of Arts in Information Technology with a Minor in Business Administration from the University at Albany. He attended the university from 2011 to 2015, gaining foundational knowledge and skills that support his career in customer success and account management within the technology sector.
Background
Before joining WalkMe™, Eric Ortiz gained diverse experience in various roles. He worked as an IT Associate Intern at Guardian Life in 2015, where he was involved in service management. Additionally, he served as a Peer Educator at the University at Albany in 2014, and held positions at NeuLion Inc as a Video Editor and at the NYC Department of Education as a Custodian from 2013 to 2015.
Professional Experience
Eric Ortiz has accumulated significant professional experience in customer success and account management. His roles at WalkMe™ have allowed him to develop expertise in managing client relationships across different markets. His previous positions, including his internship at Guardian Life and his work at NeuLion Inc, have contributed to his skill set in technology and service management.