Francesca Hernandez
About Francesca Hernandez
Francesca Hernandez is an IT Support Technician at WalkMe™, where she has worked since 2019. She has previous experience in various roles at Apple and Success Academy Charter Schools.
Work at WalkMe
Francesca Hernandez has been employed at WalkMe™ as an IT Support Technician since 2019. In this role, she provides technical support and assistance to users, ensuring the smooth operation of IT systems. Her position involves troubleshooting issues, maintaining hardware and software, and supporting the overall IT infrastructure within the organization. Based in the Greater New York City Area, she has contributed to enhancing user experience and operational efficiency during her tenure.
Previous Experience in IT Support
Prior to her current role, Francesca Hernandez gained valuable experience in IT support through various positions. She worked at Success Academy Charter Schools as an IT Associate from 2018 to 2019, where she supported the technology needs of the educational institution. Before that, she held multiple roles at Apple, including Specialist, Genius, and Technical Expert, from 2015 to 2018. These positions allowed her to develop a strong foundation in customer service and technical troubleshooting.
Education Background
Francesca Hernandez completed her high school education at Cardinal Spellman High School, where she studied from 2007 to 2011. This foundational education provided her with essential skills and knowledge that she has built upon in her subsequent professional roles in the IT field.