Helen Griffiths
About Helen Griffiths
Helen Griffiths is a Senior Account Manager specializing in Retail at WalkMe™ in London, where she has worked since 2022. With extensive experience in account management and business development across various companies, she focuses on digital transformation and improving customer success in the retail sector.
Work at WalkMe
Helen Griffiths serves as a Senior Account Manager - Retail at WalkMe™, a position she has held since 2022. Based in London, she focuses on enhancing digital adoption strategies for retail clients. Her role involves helping retailers streamline their business processes and improve user adoption of digital tools. Griffiths aims to provide executives with insights into user adoption, identifying areas for improvement to drive value within their organizations.
Previous Experience in Account Management
Before joining WalkMe™, Helen Griffiths accumulated extensive experience in account management across various organizations. She worked at UKG (Ultimate Kronos Group) as a Strategic Account Manager from 2018 to 2022. Prior to that, she was an Account Executive - Retail at Kronos from 2014 to 2018. Her career also includes roles at IBM United Kingdom Ltd as HCM Software Sales Manager and as a Key Account Manager at Monster, showcasing her expertise in managing client relationships and driving business growth.
Background in Business Development
Helen Griffiths has a solid background in business development, having held positions that emphasize new business acquisition. She worked as a New Business Development Manager at Oxygen8 Communications from 2010 to 2012 and as a New Business Development/Account Manager at Candidate Manager from 2012 to 2013. These roles contributed to her skills in identifying opportunities and fostering client relationships, which she continues to leverage in her current position.
Education and Training
Helen Griffiths attended Roade School in Northamptonshire from 1982 to 1988. Her educational background laid the foundation for her career in account management and business development. The skills and knowledge acquired during her schooling have supported her professional growth in various roles within the technology and retail sectors.
Contributions to Digital Transformation
In her current role, Helen Griffiths focuses on digital transformation within the retail sector. She aims to reduce user issue calls to support centers by 80% through effective digital adoption strategies. Her work helps legal teams minimize lawsuits related to offboarding errors by improving digital processes. Griffiths is passionate about the Digital Adoption Platform (DAP) landscape and its impact on customer success, emphasizing the importance of maximizing retail colleagues' expertise on the shop floor.