Idanea Gomez
About Idanea Gomez
Idanea Gomez is an Operations Specialist in Customer Education at WalkMe™, with a diverse background in education and program coordination. She has held various teaching and administrative roles, including positions at KIPP Austin Public Schools and The Contemporary Austin.
Current Role at WalkMe
Idanea Gomez currently serves as an Operations Specialist in Customer Education at WalkMe™, a position she has held since 2023. In this role, she is responsible for managing day-to-day operations within the Digital Adoption Institute. Her focus is on optimizing processes to enhance operational efficiency. Additionally, she has been involved in launching over 20 new courses within a two-year timeframe, contributing to improved learning experiences for users.
Previous Experience in Education
Idanea Gomez has extensive experience in the education sector. She worked at Global Educational Excellence as a Second Grade Teacher from 2014 to 2015. Prior to that, she was a First Grade Spanish Teacher at KIPP Austin Public Schools from 2013 to 2014. She also served as a Founding Third Grade Spanish Lead Teacher at KIPP Austin Public Schools from 2015 to 2016. Additionally, she worked as an Elementary School Teacher and New Teacher Mentor at Harmony Public Schools - Texas from 2016 to 2018.
Experience in Customer Engagement
Before joining WalkMe™, Idanea Gomez worked at The Barre Code as Client Experience Community Manager, Master Trainer, and Instructor from 2018 to 2020. In this role, she focused on enhancing client engagement and community involvement. Furthermore, she served as a Bilingual Cluster Specialist at Austin Independent School District from 2020 to 2021, where she contributed to educational support in a bilingual context.
Educational Background
Idanea Gomez holds two Bachelor of Arts degrees. She studied Interdisciplinary Studies at The University of Texas at El Paso from 2009 to 2011. Following that, she attended the University of Michigan, where she focused on Elementary Education and Mathematics, earning her degree from 2011 to 2013. Her educational background has equipped her with the skills necessary for both teaching and operational roles in education and customer engagement.
Achievements in Operational Efficiency
In her current role at WalkMe™, Idanea Gomez has made significant contributions to operational efficiency. She achieved a 30% improvement in operational efficiency within just three months at the Digital Adoption Institute. This accomplishment reflects her ability to streamline processes and enhance productivity in her work environment.