Jack London
About Jack London
Jack London is a Tier 1 Support Manager at WalkMe™, where he has worked since 2021. He has a background in video and audio production and is transitioning into web design, leveraging his skills in web development and graphic design.
Work at WalkMe
Jack London currently serves as the Tier 1 Support Manager at WalkMe™, a position he has held since 2021 in Raleigh, North Carolina. Prior to this role, he worked as a Tier 1 Team Lead from 2019 to 2021 and as a Tier 1 Support from 2018 to 2019. His tenure at WalkMe™ spans over three years, during which he has developed expertise in customer support and team management.
Education and Expertise
Jack London studied at Bob Jones University, where he earned a Bachelor's degree in Radio and Television Broadcasting from 2004 to 2008. He furthered his education at Tech Talent South, completing a Code Immersion Course in 2018. This program enhanced his skills in web development, particularly in Ruby on Rails, and facilitated his transition into this field. His background in video and audio production complements his technical skills.
Background in Video and Audio Production
Jack London has a substantial background in video and audio production, having worked in various roles from 2009 to 2018. His experience includes positions as a Freelance Video/Audio professional, Assistant Video Editor at the Billy Graham Evangelistic Association, and Director of Audio and Video at Christ Covenant Church. This extensive experience has contributed to his analytical thinking and creativity in his current role.
Technical Skills and Software Proficiency
Jack London possesses expertise in a variety of software tools that are essential for graphic design and video production. His proficiency includes Adobe Photoshop, Illustrator, After Effects, and Premiere. These skills enhance his ability to create visually appealing graphics and layouts, which are valuable in both his current support management role and his aspirations in web design.
Career Aspirations in Web Design
Jack London aspires to transition into a web design role, leveraging his skills in web development and graphic design. His strong analytical thinking and high idea productivity are key strengths that he aims to apply in this new career path. His background in video and audio production, combined with his technical training, positions him well for future opportunities in web design.