Jeff Heller
About Jeff Heller
Jeff Heller is a Senior Customer Centric Innovation Engineer at WalkMe™, where he has worked since 2022. He has extensive experience in engineering and management roles, particularly in the field of digital adoption and customer satisfaction.
Work at WalkMe
Jeff Heller currently serves as a Senior Customer Centric Innovation Engineer at WalkMe™, a position he has held since 2022 in New York, New York. Prior to this role, he worked as a Solution Accelerator Design Engineer from 2021 to 2022 and as a Senior Solution Accelerator Design Engineer for 8 months in 2022. His career at WalkMe™ also includes roles as a Solution Engineer from 2019 to 2020 and a Senior Solution Engineer for 4 months in 2021. Throughout his tenure, he has contributed to the design and development of Digital Adoption Platform Kits, which are currently patent pending.
Education and Expertise
Jeff Heller earned a Bachelor of Arts degree in Justice, Law and Society and Physics from American University, where he studied from 2004 to 2008. He furthered his education at General Assembly, completing a Web Development Immersive program in Computer Software Engineering in 2018. His educational background provides him with a strong foundation in both legal and technical fields, enhancing his capabilities in customer-centric innovation.
Background
Before joining WalkMe™, Jeff Heller worked at Sughrue Mion PLLC in various roles over several years. He served as a Manager from 2016 to 2018, a Patent Prosecution Specialist from 2009 to 2012, and a Coordinator in the Client Teams Department from 2012 to 2016. He also held the position of Formalities Specialist for 1 year in 2008-2009. His experience in the legal sector has contributed to his analytical skills and understanding of client needs.
Achievements
During his career, Jeff Heller has analyzed usage data to extract insights and merged these findings with customer feedback. This work has led to the development of solutions that significantly improved customer satisfaction and engagement. Additionally, he has led the design and development of Digital Adoption Platform Kits, which are currently patent pending, showcasing his innovative contributions to the field.