Jennifer Samaniego
About Jennifer Samaniego
Jennifer Samaniego is a Strategy and Operations Manager specializing in Partner Success at WalkMe™, with a strong background in customer success and digital adoption. She has held various leadership roles in organizations such as Laureate International Universities and Omni Hotels, contributing to significant revenue growth and program development.
Current Role at WalkMe
Jennifer Samaniego currently serves as the Strategy and Operations Manager for Partner Success at WalkMe™, a position she has held since 2022. In this role, she focuses on enhancing partner engagement and operational efficiency within the organization. Her responsibilities include directing strategy and program development for a digital adoption platform that serves over 2000 clients globally. This position builds on her previous experience at WalkMe™, where she worked in various roles, including Customer Success Manager and Partner Consultant.
Previous Experience at WalkMe
Jennifer Samaniego worked at WalkMe™ from 2018 to 2022, where she held multiple positions. Initially, she served as a Customer Success Manager and Digital Adoption Consultant for two years. Following this, she transitioned to the role of Partner Consultant, where she continued to develop her expertise in partner relations and digital adoption strategies. Her contributions during this period included amplifying organizational programs to drive adoption and define company culture.
Experience at Laureate International Universities
Jennifer Samaniego held several key positions at Laureate International Universities from 2009 to 2018. She began as the Service and Operations Manager, followed by her role as Director of Student Services from 2013 to 2015. Subsequently, she served as Director of Training until 2018. During her tenure, she contributed to increasing partner-delivered services from 4% to 15%, significantly enhancing topline revenue. She also directed strategy and program development, focusing on improving student services and training initiatives.
Educational Background
Jennifer Samaniego has a solid educational background in business management. She studied at Johnson & Wales University, where she earned an Associate of Science (A.S.) in Business Administration and Management, General. She later completed her Bachelor of Science (B.S.) in Business Management at the same institution. Additionally, she obtained a Master of Business Administration (M.B.A.) from Walden University, further enhancing her expertise in business strategy and operations.
Early Career at Omni Hotels
Jennifer Samaniego began her career in the hospitality industry at Omni Hotels, where she worked from 2004 to 2009. She held positions such as Assistant Front Office Manager and Guest Services Manager at various locations, including Omni Ambassador East in Chicago and in Los Angeles, CA. Her experience in these roles provided her with foundational skills in customer service and operations management, which she later applied in her subsequent roles in education and technology.