Jonathan Liepmann
About Jonathan Liepmann
Jonathan Liepmann is a Customer Success Manager with extensive experience in client services and project management. He has worked for several companies, including WalkMe™, ON24, and Webcollage, and holds degrees from NYU and Rutgers University.
Current Role at WalkMe
Jonathan Liepmann serves as a Customer Success Manager at WalkMe™, a position he has held since 2021. In this role, he focuses on enhancing client satisfaction and retention through effective end user and instructor-led training. His responsibilities include optimizing business processes to meet customer success goals and leading cross-functional teams to improve collaboration across departments.
Previous Experience in Customer Success
Before joining WalkMe™, Jonathan worked at ON24 as a Senior Customer Success Manager from 2020 to 2021 and as a Customer Success Manager from 2019 to 2020. His experience at ON24 involved managing customer relationships and ensuring successful product adoption. Additionally, he held various roles at Webcollage, including Director of Client Services, Senior Project Manager, and Project Manager, where he contributed to client engagement and service delivery.
Educational Background
Jonathan studied at NYU School of Professional Studies, where he completed a program in Project Management from 2013 to 2015. He also holds a Bachelor of Arts degree in Political Science and History from Rutgers University, which he obtained from 2002 to 2006. His educational background supports his expertise in project management and customer success.
Expertise in Business Process Optimization
Jonathan possesses expertise in business process optimization, which plays a crucial role in exceeding customer success goals. His skills in cross-functional team leadership enhance collaboration across departments, contributing to improved service delivery and client satisfaction. He also emphasizes employee training and development, fostering team building and collaboration within organizations.
Early Career Experience
Jonathan began his career at AIG, where he worked as a Regulatory Reporting Specialist from 2006 to 2008 and later as a Supervisor in Regulatory Reporting for a brief period in 2008. This early experience provided him with a foundation in regulatory compliance and reporting, which complements his later roles in customer success and project management.