Julia Szafman
About Julia Szafman
Julia Szafman is a Product Support Analyst at WalkMe™, where she has worked since 2022. She has held various roles within the company since 2017 and holds a Master's Degree in Conflict Resolution and Mediation from Tel Aviv University.
Work at WalkMe
Julia Szafman has been employed at WalkMe™ since 2017, progressing through various roles over the years. She currently serves as a Product Support Analyst, a position she has held since 2022 in Tel Aviv-Yafo, Israel. Prior to this role, she was the Manager of Global Tier 2 Support from 2020 to 2022, overseeing a team that addressed complex customer issues. Julia also worked as a Tier 2 Technical Support Agent and later as a Tier 2 Technical Support Team Lead, where she guided a team in resolving technical queries. Her extensive experience at WalkMe™ highlights her expertise in customer support and technical problem-solving.
Education and Expertise
Julia Szafman holds a Master’s Degree in Conflict Resolution and Mediation from Tel Aviv University, which she completed from 2015 to 2016. Additionally, she studied at Dartmouth College, focusing on Spanish, Music, and Linguistics from 2009 to 2013. Her educational background equips her with strong communication and analytical skills, which are essential in her role as a Product Support Analyst. Julia's studies in conflict resolution may also contribute to her ability to manage customer relations effectively.
Background
Before joining WalkMe™, Julia Szafman worked as the Director of Special Programs at the Israel Lacrosse Association from 2013 to 2016. In this role, she was responsible for developing and implementing programs that promoted the sport within the community. Her experience in program management complements her technical support roles, showcasing her versatility in both operational and customer-facing positions.
Career Progression
Julia Szafman's career at WalkMe™ illustrates a clear trajectory of growth and increasing responsibility. Starting as a Tier 1 Technical Support Agent in 2017, she quickly advanced to Tier 2 roles, including Team Lead. Her transition to Manager of Global Tier 2 Support further demonstrates her leadership capabilities. Since 2022, she has taken on the role of Product Support Analyst, where she applies her accumulated knowledge and skills to enhance customer experiences.