Justin Ceaser
About Justin Ceaser
Justin Ceaser is an Enterprise Customer Success Manager with over 10 years of experience in customer success, sales, and account management across various industries. He has held positions at companies such as Fyllo, WalkMe™, Matterport, and Coyote Logistics, demonstrating a commitment to building long-term customer relationships and delivering exceptional service.
Work at WalkMe
Justin Ceaser currently serves as an Enterprise Customer Success Manager at WalkMe™, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and ensuring successful implementation of WalkMe's solutions. His responsibilities include managing customer relationships, driving product adoption, and facilitating customer success initiatives. This position allows him to leverage his extensive background in customer success to support enterprise clients effectively.
Previous Experience at Fyllo
Before joining WalkMe™, Justin worked at Fyllo in various customer success roles. He served as a Senior Customer Success Manager for Regulatory Solutions from 2021 to 2022 and as a Manager of Customer Success for 5 months in 2022. His tenure at Fyllo involved managing customer accounts and ensuring compliance with regulatory standards, contributing to the overall success of the company's customer engagement strategies.
Background in Account Management
Justin has a solid background in account management, having held positions at several companies. He worked as a Senior Account Manager at Matterport from 2016 to 2018 and as an Account Manager for Regulatory Solutions at Fyllo from 2020 to 2021. Additionally, he has experience as an Account Executive at Coyote Logistics and Ansarada. This diverse experience has equipped him with skills in managing client relationships and driving sales growth.
Education and Expertise
Justin Ceaser earned a Bachelor of Arts in Biology from Carthage College, where he studied from 2007 to 2011. His educational background, combined with over 10 years of professional experience in customer success, sales, and account management, has provided him with a strong foundation in understanding customer needs and delivering effective solutions across various industries.
Achievements in Customer Success
Throughout his career, Justin has demonstrated a commitment to building long-term relationships with customers and delivering exceptional service. He has a proven track record of overachieving targets and developing effective business development programs. His leadership skills enable him to coach high-performing teams, driving customer retention and growth within the organizations he has worked for.