Kailee Kerr
About Kailee Kerr
Kailee Kerr is a Customer Education Manager at WalkMe™, with a background in technical support and customer education. She holds a Bachelor of Science in Computer Science from San Francisco State University and has experience in various roles across multiple organizations.
Current Role at WalkMe
Kailee Kerr currently holds the position of Customer Education Manager at WalkMe™, a role she has been in since 2022. In this capacity, she is responsible for developing and managing educational resources and programs aimed at enhancing customer understanding and utilization of WalkMe's solutions. Her focus is on creating effective learning experiences that empower users to maximize the value of the platform.
Previous Experience at WalkMe
Kailee Kerr has held multiple positions at WalkMe™ prior to her current role. She served as a Tier 1 Technical Support representative from 2019 to 2020, followed by a promotion to Tier 2 Technical Support from 2020 to 2021. She then transitioned to the role of Customer Education Specialist from 2021 to 2022, where she contributed to the development of customer training initiatives. Additionally, she worked as a QA Analyst from 2018 to 2019, focusing on quality assurance processes.
Internship Experience
Kailee Kerr gained valuable experience through various internships early in her career. In 2017, she worked as a QA Intern at Roku Inc. for two months in Los Gatos, CA. Earlier, in 2014, she completed a two-month Web Developer Internship at BAC Community Bank in Stockton, CA. These roles provided her with foundational skills in quality assurance and web development.
Educational Background
Kailee Kerr earned a Bachelor of Science degree in Computer Science from San Francisco State University, where she studied from 2010 to 2014. Additionally, she pursued a Medical Doctor Program at Geisinger Commonwealth School of Medicine from 2017 to 2018, although she did not complete the program. Her educational background combines technical and medical knowledge.
Additional Work Experience
In addition to her technical roles, Kailee Kerr has diverse work experience in various sectors. She worked as a Home Care Aide at Right At Home from 2015 to 2017, providing care services in Livermore, CA. She also served as an Office Assistant in the Computer Science Department at San Francisco State University for four months in 2014. Earlier, she worked as a Barista at Peet's Coffee from 2013 to 2014, gaining customer service experience.