Kailee Kerr
About Kailee Kerr
Kailee Kerr is a Customer Education Specialist at WalkMe™, where she has worked since 2021. She has a diverse background in technical support, web development, and customer service, with previous roles at Peet's Coffee, BAC Community Bank, and Roku Inc.
Current Role at WalkMe
Kailee Kerr serves as a Customer Education Specialist at WalkMe™, a position she has held since 2021. In this role, she focuses on developing and delivering educational resources to enhance customer experience and product understanding. Her responsibilities likely include creating training materials, conducting workshops, and providing support to customers to ensure they maximize the value of WalkMe's solutions.
Previous Experience at WalkMe
Kailee Kerr has held multiple positions at WalkMe™ prior to her current role. She worked as a Tier 1 Technical Support representative from 2019 to 2020, providing initial assistance to customers. She then advanced to Tier 2 Technical Support from 2020 to 2021, where she handled more complex customer inquiries. Additionally, she served as a QA Analyst from 2018 to 2019, contributing to quality assurance processes.
Work History Before WalkMe
Before joining WalkMe™, Kailee Kerr gained diverse experience in various roles. She worked as a Barista at Peet's Coffee in San Francisco from 2013 to 2014. She also served as a Web Developer Intern at BAC Community Bank for two months in 2014. In 2017, she completed a QA Internship at Roku Inc. for two months. Furthermore, she worked as a Home Care Aide at Right At Home from 2015 to 2017.
Education and Academic Background
Kailee Kerr earned her Bachelor of Science degree in Computer Science from San Francisco State University, completing her studies from 2010 to 2014. She later attended Geisinger Commonwealth School of Medicine for the Medical Doctor Program from 2017 to 2018, although she did not achieve a degree from this program. Her educational background combines technical skills with insights into healthcare.