Kailey Cost
About Kailey Cost
Kailey Cost is a Customer Success Manager with over a decade of experience in customer experience consulting and a strong background in digital marketing. She has held various roles in the SaaS industry, focusing on e-commerce, telecom, financial services, and travel.
Work at WalkMe
Kailey Cost has been employed at WalkMe™ as a Customer Success Manager since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of WalkMe's digital adoption solutions. Her responsibilities include managing customer relationships, providing strategic guidance, and driving product adoption to meet client goals.
Previous Experience in Customer Success
Before joining WalkMe, Kailey Cost worked at LivePerson as a Customer Success Manager for eight months in 2022. Prior to that, she served as a CS Business Consultant at Quantum Metric from 2019 to 2020. Her experience also includes a two-year tenure as an Enterprise Customer Success Manager at Clicktale from 2017 to 2019, where she developed strategies to improve customer engagement and retention.
Education and Expertise
Kailey Cost studied at Texas Christian University, where she earned a Bachelor of Science degree in Strategic Communication from 2010 to 2011. She also attended Menlo College, achieving a Bachelor of Arts in Business Administration with a focus on Marketing from 2009 to 2010. Her educational background supports her extensive experience in customer experience consulting and digital marketing.
Background in Digital Marketing
Kailey Cost has a diverse background in digital marketing, having held various roles across different organizations. She worked as a Digital Marketing Senior Manager at VARLEY for one month in 2017 and as a Digital Marketing Assistant Manager at BCBGMAXAZRIAGROUP from 2014 to 2015. Additionally, she served as an Interactive Project Manager Digital at BCBGMAXAZRIAGROUP from 2013 to 2015, contributing to the development of digital marketing strategies.
Industry Experience
Kailey Cost has over a decade of experience in customer experience consulting, with a significant focus on the SaaS industry. Her expertise spans various sectors, including e-commerce, telecommunications, finance, and travel. This extensive industry knowledge enables her to effectively address the unique challenges faced by clients in these verticals.