Kathryn Wilson
About Kathryn Wilson
Kathryn Wilson is a Strategic Customer Success Manager with extensive experience in customer success roles. She has worked at WalkMe since 2018 and has held various positions at Insightly since 2014.
Current Role at WalkMe
Kathryn Wilson serves as a Strategic Customer Success Manager at WalkMe™. She has held this position since 2018, contributing to the company's mission of enhancing user engagement and improving customer experiences. In this role, she focuses on developing strategies that drive customer success and satisfaction, ensuring that clients derive maximum value from WalkMe's solutions.
Previous Experience at Insightly
Prior to her current role at WalkMe, Kathryn Wilson worked at Insightly in various capacities. She began as a Customer Support Specialist from 2014 to 2016, where she addressed customer inquiries and provided support. She then advanced to the position of Customer Success Specialist for six months in 2016. Since 2018, she has also held the role of Customer Success Team Lead, overseeing team operations and enhancing customer relationships.
Background in Customer Success and Management
Kathryn Wilson has a diverse background in customer success and management. She worked at Stellar Management as a Leasing Administrator from 2010 to 2012, where she managed leasing operations. Additionally, she served as a Client Services Representative at CoStar Group from 2012 to 2014, and as a Territory Representative at LoopNet for five months in 2012. Her early career included roles at Picture People as a Sales Associate and Studio Manager from 2006 to 2010.
Education and Academic Qualifications
Kathryn Wilson earned a Bachelor of Arts degree from San Francisco State University, completing her studies from 2007 to 2011. This educational background provided her with foundational skills that have supported her career in customer success and management.