Katy Wilson
About Katy Wilson
Katy Wilson is a Senior Strategic Customer Success Manager at WalkMe™, with extensive experience in customer success roles across various companies in the San Francisco Bay Area. She has held positions at Insightly, CoStar Group, and Stellar Management, and holds a Bachelor of Arts in Communication Studies from San Francisco State University.
Current Role at WalkMe
Katy Wilson currently holds the position of Senior Strategic Customer Success Manager at WalkMe™, where she has been employed since 2021. In this role, she focuses on enhancing customer relationships and ensuring successful product adoption among clients. Her experience in customer success management allows her to effectively address client needs and drive value from WalkMe's solutions.
Previous Experience at WalkMe
Prior to her current role, Katy Wilson worked at WalkMe™ as a Strategic Account Manager from 2018 to 2021. During her tenure, she was responsible for managing key accounts and fostering strong relationships with clients in the San Francisco Bay Area. Her work contributed to customer satisfaction and retention during her three years with the company.
Career at Insightly
Katy Wilson has extensive experience at Insightly, where she held multiple roles from 2016 to 2018. She served as a Senior Customer Success Manager and also worked as a Team Lead for Customer Success. Additionally, she began her journey at Insightly as a Customer Success Manager and later as a Customer Support Specialist. Her roles involved managing customer relationships and ensuring successful product usage.
Education and Academic Background
Katy Wilson earned her Bachelor of Arts (B.A.) in Communication Studies from San Francisco State University, where she studied from 2007 to 2011. This educational background provided her with foundational skills in communication and interpersonal relations, which are essential in her customer-focused roles.
Early Career Experience
Before her roles in customer success, Katy Wilson worked in various positions that contributed to her professional development. She served as a Client Services Representative at CoStar Group from 2012 to 2014 and as a Leasing Administrator at Stellar Management from 2010 to 2012. Additionally, she worked at LoopNet as a Territory Representative and at The Picture People as a Studio Manager, gaining valuable experience in client relations and management.