Keenan Carroll
About Keenan Carroll
Keenan Carroll is an Enablement Manager at WalkMe™, with a background in technical support and customer success. He has held various roles in the technology and real estate sectors, demonstrating a diverse skill set in both technical and customer-facing positions.
Current Role at WalkMe
Keenan Carroll currently serves as an Enablement Manager at WalkMe™, a position he has held since 2022. In this role, he focuses on enhancing the skills and knowledge of team members to improve overall performance. His work is based in Raleigh, North Carolina, where he has been instrumental in driving enablement initiatives within the organization.
Previous Experience at WalkMe
Prior to his current role, Keenan Carroll worked at WalkMe™ in various capacities. He began as a Tier 3 Technical Support Engineer from 2020 to 2021, where he provided advanced technical assistance. He then advanced to the position of Tier 3 Support Team Lead from 2021 to 2022, overseeing support operations and team performance for nine months.
Experience at Peeq Technologies
Keenan Carroll's career includes significant experience at Peeq Technologies. He worked as a Technical Support Specialist for nine months in 2019, where he addressed technical issues for clients. Additionally, he served as a Customer Success Manager for four months during the same year, focusing on client satisfaction and support.
Education in Computer Software Engineering
Keenan Carroll studied Computer Software Engineering at The Tech Academy, where he graduated in 2018 after an 11-month program. This education provided him with foundational skills in software development and technical support, which he has applied throughout his career.
Additional Professional Background
Keenan Carroll has a diverse professional background that includes roles in digital marketing and real estate. He worked as a Digital Marketing Specialist at Tekserve Inc for three months in 2019. He also gained experience in real estate, serving as a Real Estate Agent at Century 21 Commonwealth for seven months in 2018, and completing a program at Freedom Trail Realty School in 2017.