Kelli M. Shea
About Kelli M. Shea
Kelli M. Shea is a Customer Success Manager at WalkMe™ in Ohio, specializing in digital transformation and customer engagement. She has a diverse background in client success roles, including positions at Rosetta Stone and Skillsoft, and is recognized for her commitment to customer empathy and support.
Current Role at WalkMe
Kelli M. Shea serves as a Customer Success Manager at WalkMe™ since 2021. In this role, she acts as a trusted advisor to a portfolio of customers in North America, focusing on their digital adoption goals. She guides clients to achieve maximum value from the WalkMe platform by recommending tailored solutions. Shea engages in activities that empower digital transformation, enhancing employee efficiency and providing executive visibility into digital usage.
Previous Experience at Rosetta Stone
Before joining WalkMe, Kelli Shea worked at Rosetta Stone for seven years as a Senior Client Manager (Enterprise) from 2013 to 2020, and as a Client Success Consultant (Enterprise) from 2020 to 2021. Her experience in these roles involved managing client relationships and ensuring customer satisfaction in a remote setting.
Professional Background in Learning and Development
Kelli Shea has a background in learning and development, having worked at Skillsoft as a Learning Consultant (Corporate) from 2009 to 2013. This role followed her tenure at MindLeaders, which was acquired by Skillsoft. Her experience in this sector contributed to her expertise in customer success and digital transformation.
Education and Academic Background
Kelli Shea studied at Ohio University, where she earned a Bachelor of Arts degree in English from 1998 to 2002. This academic background has equipped her with strong communication skills, which she applies in her professional roles.
Community Involvement and Personal Interests
Kelli Shea is committed to community service, particularly in supporting women facing challenges related to breast cancer and chemotherapy, serving as a chemo angel. In her personal life, she enjoys reading and paper crafting, with a specific passion for card making.