Kyle Done
About Kyle Done
Kyle Done is a Customer Success Manager and Digital Adoption Consultant at WalkMe™, with a background in technology solutions and customer training. He has held various roles in the IT and digital marketing sectors, including positions at Townsquare Media, Samanage, Apple, and Autotask Corporation.
Current Role at WalkMe
Kyle Done has been serving as a Customer Success Manager and Digital Adoption Consultant at WalkMe™ since 2018. In this role, he focuses on enhancing customer experiences and ensuring successful adoption of digital solutions. His work is based in the Raleigh-Durham, North Carolina area, where he leverages his expertise in technology solutions to support clients.
Previous Experience in Customer Success
Before joining WalkMe™, Kyle Done held various positions in customer success. He worked as an Enterprise Customer Success Manager at Samanage from 2016 to 2017. Prior to that, he was a Business Solutions Specialist at Apple from 2013 to 2014 and an Account Manager at Autotask Corporation from 2014 to 2016. His experience in these roles has contributed to his skills in training and development, particularly in technology solutions.
Early Career and Account Management
Kyle Done began his career as a Special Programs Manager at Huff 'N Puff from 2002 to 2009. He then transitioned to Townsquare Media, where he worked as an Account Executive and Digital Marketing Consultant from 2009 to 2012. These roles provided him with foundational skills in account management and digital marketing, which he has built upon in his subsequent positions.
Educational Background
Kyle Done studied at SUNY Plattsburgh, where he earned a Bachelor of Arts degree in Environmental Science. He also completed his secondary education at Shenendehowa, achieving a Regents Diploma. His educational background has equipped him with analytical skills that complement his professional experience.
Skills and Interests
Kyle Done possesses a strong understanding of consumer technology, the internet, and social networking. He is skilled in applying consultative selling methodologies to develop business opportunities. Additionally, he has a keen ability to listen to customer needs and provide tailored solutions. His interests include start-ups and the IT/SaaS industry, reflecting his commitment to staying current in a rapidly evolving field.