Lindsey Pellegrin
About Lindsey Pellegrin
Lindsey Pellegrin is a Customer Success Manager at WalkMe™, where she has worked since 2023. She has extensive experience in customer service and technical support, having held various roles at WalkMe™ and other companies over the years.
Current Role at WalkMe
Lindsey Pellegrin serves as a Customer Success Manager at WalkMe™ since 2023. In this role, she focuses on managing customer relationships and ensuring client satisfaction. Lindsey leads Success Plans, Internal Business Reviews, and Quarterly Business Reviews, emphasizing the attainment of return on investment (ROI) for clients. She collaborates with various departments to facilitate customer implementations and conducts analytics reviews regularly to assess client value.
Previous Experience in Customer Success
Prior to her current position, Lindsey held multiple roles at WalkMe™. She worked as a Customer Success Manager - Scaled from 2022 to 2023, where she partnered on an initiative to scale Customer Success Manager functions for a portfolio of 800 accounts. Her earlier roles included Tier 1 Technical Support Engineer and Senior Tier 1 Technical Support Engineer, where she developed technical support strategies and led a team in providing customer assistance.
Background in E-commerce and Marketing
Lindsey has experience in the e-commerce sector, having worked as an Ecommerce Specialist at Performance Bicycle for five months in 2018. Additionally, she served as an Online Marketing Coordinator at Oxford University Press from 2016 to 2017. In these roles, she focused on marketing strategies and customer engagement, contributing to her expertise in customer success and support.
Educational Qualifications
Lindsey Pellegrin studied at George Mason University, where she pursued a degree in Business Administration and Management from 2009 to 2012. She later attended Point Park University, earning a Bachelor of Arts (BA) in Mass Communications from 2012 to 2014. Her educational background supports her professional roles in customer success and marketing.
Initiatives and Projects
Lindsey has spearheaded initiatives at WalkMe™, including the WatchMe Build series, aimed at educating clients on the company's products and promoting upcoming releases. She plays a crucial role in enhancing customer understanding and engagement with WalkMe's offerings, thereby contributing to overall customer success.