Marijn Eikhoudt
About Marijn Eikhoudt
Marijn Eikhoudt is a Senior Customer Success Manager for Benelux and Nordics at WalkMe™, where he has worked since 2022. He has extensive experience in customer success and sales roles across various companies, including Siemens, Philips, and Rabobank.
Work at WalkMe
Marijn Eikhoudt serves as the Senior Customer Success Manager for the Benelux and Nordics regions at WalkMe™. He has held this position since 2022, contributing to customer success strategies and initiatives from the company's London office. In this role, he focuses on enhancing customer interactions and improving employee productivity and retention.
Previous Experience
Before joining WalkMe™, Marijn Eikhoudt accumulated extensive experience in customer success and sales roles. He worked at Siemens Digital Industries Software as a Customer Success Manager from 2018 to 2022. Prior to that, he held positions at Philips Benelux as a Business Transformation Manager and at Keyence as a Sales Engineer. His career also includes roles at SAP and Racktime BV, where he gained foundational experience in sales and marketing.
Education and Expertise
Marijn Eikhoudt earned a Bachelor of Commerce (B.Com.) in Commerciële Economie from Avans University of Applied Sciences, completing the program from 2011 to 2015. He also pursued a Minor in International Sales during his studies. His educational background supports his expertise in delivering successful products and leading organizational change.
Achievements in Customer Success
Throughout his career, Marijn Eikhoudt has achieved significant results in customer success. He has helped customers reduce training time by 60% and has contributed to a 50% reduction in IT helpdesk tickets and customer support costs. Additionally, he has achieved a 20% direct cost savings in software licensing fees for some customers, demonstrating his impact on operational efficiency.
Stakeholder Management Skills
Marijn Eikhoudt possesses strong skills in managing and influencing stakeholders at all levels. His experience in this area has been crucial for the successful implementation of IT programs. He provides insights that enhance customer interactions and drive organizational productivity.