Matthew Barratt
About Matthew Barratt
Matthew Barratt is a Senior Customer Success Manager at WalkMe™, where he focuses on digital transformation for top ASX listed companies. He has extensive experience in customer success and digital adoption, having previously held roles at Telstra, Domain, and other organizations.
Current Role at WalkMe
Matthew Barratt serves as a Senior Customer Success Manager at WalkMe™ since 2021. In this role, he collaborates with top ASX listed companies to facilitate their digital transformation goals. His responsibilities include developing strategies that alleviate cognitive workload from employees experiencing digital burnout. Barratt focuses on creating scalable and sustainable enterprise-level digital adoption practices to enhance user engagement and efficiency.
Previous Experience at Telstra
Matthew Barratt has extensive experience at Telstra, where he held multiple roles over several years. He worked as a Regional Delivery Manager for South Australia, Northern Territory, and Western Australia from 2015 to 2018. Following this, he served as Optimization Lead - Assisted Digital from 2020 to 2021. Earlier in his career at Telstra, he was a Business Specialist from 2012 to 2013 and a Sales Team Leader from 2005 to 2012. His roles contributed to enhancing customer experiences and operational efficiencies.
Career at Domain and Other Organizations
Before joining WalkMe™, Matthew Barratt was the Head of Customer Success and Enablement at Domain from 2018 to 2020. He also held the position of Vice President at Streamline Group Services for six months in 2015 in the Philippines. Additionally, he worked as a Contact Centre Project Subject Matter Expert at Defence Housing Australia in 2014. These roles provided him with a diverse background in customer success and project management.
Education and Training
Matthew Barratt studied at Sacred Heart College, where he gained foundational knowledge that supports his career in customer success and digital transformation. His educational background complements his extensive professional experience in various leadership roles across multiple organizations.
Focus on Digital Transformation
In his current and previous roles, Matthew Barratt aims to reduce the risk and time to value of digital transformation initiatives. He emphasizes the importance of effective digital adoption practices to ensure organizations can navigate the complexities of digital change while maximizing employee productivity and satisfaction.