Matthew Manasco
About Matthew Manasco
Matthew Manasco serves as a Customer Success Manager at WalkMe™ in Raleigh, NC, where he has worked since 2018. He has a diverse background in technical and account management roles, having previously held positions at 3 Birds Marketing LLC and Citizens and Farmers Bank.
Work at WalkMe
Matthew Manasco has been employed at WalkMe™ as a Customer Success Manager since 2018. In this role, he serves as the principal contact for WalkMe customers, ensuring they achieve their business objectives. His responsibilities include managing customer relationships and providing support to enhance user experience with WalkMe's digital adoption solutions. Matthew's tenure at WalkMe spans six years, during which he has developed a strong understanding of customer needs and the company's offerings.
Previous Experience
Before joining WalkMe, Matthew held several positions at 3 Birds Marketing LLC. He worked as a Digital Analyst for five months in 2016, followed by roles as an Account Manager and Technical Account Manager from 2017 to 2018 and 2016 to 2017, respectively. Additionally, he briefly served as an Investment/Portfolio Analyst at Citizens and Farmers Bank in 2013. His diverse experience in digital marketing and account management has contributed to his expertise in customer success.
Education and Expertise
Matthew Manasco studied at the University of North Carolina at Chapel Hill, where he earned a Bachelor's Degree in Management from 2012 to 2014. He also attended George Mason University from 2010 to 2012. His educational background provides a foundation for his career in customer success and account management, equipping him with the skills necessary to navigate both technical and client-facing roles.
Background
Matthew resides in Chapel Hill, NC, and works in Raleigh, NC. His regional commitment to customer success is evident through his focus on building strong relationships with clients in the area. This geographical connection allows him to better understand the local market and customer needs, enhancing his effectiveness as a Customer Success Manager.