Melissa Michaud
About Melissa Michaud
Melissa Michaud is a Senior Enablement Manager at WalkMe™, with a background in product management and behavioral analytics. She has held various roles in companies such as BEACON Services, Oneder, Inc., and Voxy, and holds a Bachelor of Arts in Psychology from Eastern Connecticut State University.
Current Role at WalkMe
Melissa Michaud serves as the Senior Enablement Manager, Services at WalkMe™ since 2021. In this role, she focuses on enhancing service delivery and customer engagement. Her responsibilities include developing enablement strategies that support the company's objectives and improve client experiences. Melissa's experience in customer success and product management contributes to her effectiveness in this position.
Previous Experience in Product Management
Melissa Michaud has extensive experience in product management across various organizations. She worked at Voxy as a Senior Director of Product for eight months in 2018 and held the position of Senior Product Manager at the same company for five months. Prior to that, she was a Product Manager at Voxy from 2016 to 2018. Her roles involved overseeing product development and strategy, demonstrating her capability in managing product lifecycles.
Background in Early Intervention and Behavioral Therapy
Before transitioning into product management, Melissa Michaud worked as an Early Intervention Associate at BEACON Services from 2008 to 2010. She also served as a Behavioral Therapist for the City of Waterbury from 2010 to 2013. These roles provided her with foundational skills in behavioral analysis and intervention, which she leverages in her current work.
Education and Academic Background
Melissa Michaud studied at Eastern Connecticut State University, where she earned a Bachelor of Arts (B.A.) in Psychology. This academic background supports her understanding of behavioral analytics, which she applies in her professional roles to address complex challenges in startup environments.
Technical Skills and Tools Utilized
Melissa Michaud possesses expertise in web and mobile design, along with a comprehensive understanding of analytics. She utilizes various tools in her work, including SQL, Google Analytics, Chartio, Asana, Guru, Google Suite, Jenkins, and Localization Platforms. Her proficiency with these tools enhances her ability to analyze data and improve product offerings.