Michael Nielson Jr
About Michael Nielson Jr
Michael Nielson Jr is an Enterprise Customer Success Manager at WalkMe™, where he has worked since 2021. He holds a Master of Science in Information Systems from Pace University and has a background in customer success and strategic solutions.
Work at WalkMe
Michael Nielson Jr has been serving as an Enterprise Customer Success Manager at WalkMe™ since 2021. In this role, he is based in New York, New York, and is responsible for managing over 50 client accounts quarterly. His focus is on enhancing customer engagement and usage, which contributes to the overall success of the company. Prior to his current position, he worked as a Senior Strategic Solution Engineer from 2018 to 2021 and as a Digital Adoption Consultant from 2019 to 2021, both at WalkMe™.
Education and Expertise
Michael Nielson Jr holds a Master of Science (M.S.) in Information Systems from Pace University, where he studied from 2014 to 2015. He also earned a Bachelor of Science (B.S.) in Computer Information Systems from Mercy University, completing his studies from 2008 to 2013. His educational background provides a strong foundation for his expertise in customer success and digital adoption strategies.
Background
Michael Nielson Jr has accumulated significant experience in the technology and customer success sectors. He has worked at WalkMe™ in various capacities, allowing him to develop a comprehensive understanding of client needs and business objectives. His roles have equipped him with the skills necessary to identify growth areas for clients and implement effective engagement strategies.
Achievements
During his tenure at WalkMe™, Michael Nielson Jr identified key growth areas for existing clients, leading to a notable increase in net revenue. He has delivered regular business reviews and success plans to senior executives and business partners, ensuring alignment with both current and long-term business objectives. His efforts in executing engagement strategies have deepened customer relationships and contributed to new business growth.