Mike Kietzman
About Mike Kietzman
Mike Kietzman is the Vice President of Global Renewals at WalkMe™, with a career spanning over three decades in various leadership roles across the SaaS and security industries. He is recognized for his expertise in building support infrastructures and fostering customer satisfaction.
Current Role at WalkMe
Mike Kietzman serves as the VP of Global Renewals at WalkMe™ since 2023. In this role, he is responsible for overseeing customer retention strategies and ensuring that clients derive maximum value from WalkMe's solutions. His focus is on creating satisfied customers and fostering long-term employee happiness, which he identifies as crucial for organizational success. Kietzman operates from British Columbia, Canada, where he applies his extensive experience in customer success to drive renewal rates and enhance client relationships.
Previous Experience at Anomali
Prior to his current position, Kietzman worked at Anomali as the VP of Global Support & Operations from 2019 to 2022. During his three years in this role, he was based in Canada and focused on enhancing support operations within the company. His leadership contributed to the development of effective support strategies that aligned with Anomali's objectives in the cybersecurity sector.
Leadership at Coverity
Kietzman held the position of VP of Global Support at Coverity from 2011 to 2015. Over four years, he was instrumental in managing support services and ensuring customer satisfaction. His efforts helped to streamline operations and improve the overall support experience for Coverity's clients in the software development industry.
Career Background in Support Operations
Kietzman's career spans several key roles in support operations across various companies. He served as the Senior Director of Client Success Operations at BlueVoyant for 10 months in 2022-2023. Prior to that, he held multiple positions at Autonomy, including SVP Global Support and Vice President of Worldwide Technical Support, accumulating over a decade of experience in technical support and operations. His background also includes roles at Imperva and Calgary Board of Education, where he developed skills in environmental education and program management.
Expertise in Support Infrastructure
Kietzman is recognized for his extensive experience in building global, multi-tiered support infrastructures, particularly in the SaaS and security industries. He has a demonstrated ability to bridge teams and provide innovative solutions to complex problems. His effective communication skills allow him to collaborate across support, engineering, product management, sales, and marketing teams, ensuring alignment and success in customer-focused initiatives.