Nalisa Robinson
About Nalisa Robinson
Nalisa Robinson is a Customer Success Manager at WalkMe™, where she has worked since 2023. She has a diverse background in customer success and management roles across various companies, including GTR™ and Marriott International.
Current Role at WalkMe
Nalisa Robinson serves as a Customer Success Manager at WalkMe™, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of WalkMe's digital adoption solutions. Her responsibilities include managing client relationships and providing support to optimize user experiences.
Previous Experience at WalkMe
Before her current position, Nalisa worked at WalkMe™ as a Customer Success Advisor from 2022 to 2023. In this role, she contributed to customer engagement and retention strategies, helping clients navigate the company's offerings effectively. Her experience in this position laid the groundwork for her advancement to Customer Success Manager.
Career Background in Client Success
Nalisa has a strong background in client success, having worked as a Client Success Lead at GTR™ | Event Technology from 2021 to 2022. In this role, she managed client relationships and ensured successful event technology solutions. Prior to that, she was a Client Success Associate at the same company from 2020 to 2021, where she supported clients in achieving their goals.
Education and Certifications
Nalisa Robinson studied at West Virginia University, where she earned a Bachelor of Arts with a concentration in Health Promotion. Additionally, she attended the Institute for Integrative Nutrition, achieving certification as a Holistic Health Coach. These educational experiences have equipped her with knowledge in health and wellness, complementing her professional roles.
Early Career Experience
Nalisa began her career in the hospitality industry, working at Marriott International as a Guest Service Representative from 2013 to 2016 and later as a Management Supervisor from 2016 to 2017. She also held positions at Aloft Hotels as a Sales Coordinator from 2018 to 2019 and at West Virginia University as an Office Assistant from 2012 to 2013. These roles provided her with foundational skills in customer service and management.