Nica Zulueta
About Nica Zulueta
Nica Zulueta is a Tier 3 Support Manager at WalkMe™, where she has worked in various technical support roles since 2018. She holds degrees in Human Biology and Social Sciences from the University of Southern California and has experience in education and research.
Current Role at WalkMe
Nica Zulueta currently serves as the Tier 3 Support Manager at WalkMe™, a position held since 2022. In this role, Zulueta oversees the support team, ensuring that technical issues are resolved efficiently and effectively. This position builds on a solid foundation of experience within the company, demonstrating a progression through various technical support roles.
Previous Experience at WalkMe
Nica Zulueta has extensive experience at WalkMe™, having worked in multiple technical support capacities. Zulueta began as a Tier 1 Technical Support representative in 2018, advancing to Tier 2 Technical Support in 2019. Following this, Zulueta took on the role of Tier 3 Premier Support Engineer from 2020 to 2022. Additionally, Zulueta worked as a Tier 3 Technical Support member for one year in 2019.
Educational Background
Nica Zulueta completed high school at Sacred Heart Cathedral Preparatory from 2008 to 2012. Following this, Zulueta attended the University of Southern California, earning a Bachelor of Science in Human Biology and a Bachelor of Arts in Social Sciences from 2012 to 2016. In 2019, Zulueta furthered education by studying Software Engineering at Fullstack Academy for 11 months.
Teaching and Research Experience
Prior to joining WalkMe™, Nica Zulueta gained experience in education and research. Zulueta worked as a 7th/8th Grade Science Teacher at the San Francisco Unified School District for three months in 2016. Additionally, Zulueta served as a Research Intern at Cpmc Research Institute for two months in 2013, and as a Program Assistant at the USC Joint Educational Project from 2014 to 2016.
Roles in Higher Education
Nica Zulueta held the position of Acquisitions Assistant at the University of Southern California from 2013 to 2014. This role involved supporting the university's acquisitions processes, contributing to the institution's operational efficiency during that time.