Olivia Miller
About Olivia Miller
Olivia Miller is a Customer Experience Manager at WalkMe™, where she has worked since 2018. She has a background in customer service and success, with previous roles at WeWork and Microsoft, and holds a Bachelor's degree in International Business from UCLA.
Work at WalkMe
Olivia Miller has served as the Customer Experience Manager at WalkMe™ since 2018. In this role, she has focused on enhancing customer satisfaction and improving service delivery. Notably, she implemented a customer feedback system that resulted in a 20% increase in user satisfaction scores. Additionally, she developed a training program aimed at improving the onboarding efficiency for new hires, contributing to a more streamlined integration process within the company.
Previous Experience
Prior to her role at WalkMe™, Olivia worked at WeWork as a Customer Service Specialist from 2015 to 2018. In this position, she honed her skills in customer service and support. Before her tenure at WeWork™, she was employed at Microsoft as a Customer Success professional for 10 months in 2014 to 2015. These experiences provided her with a solid foundation in customer relations and service management.
Education and Expertise
Olivia Miller earned her Bachelor's degree in International Business from the University of California, Los Angeles, where she studied from 2010 to 2014. Her educational background has equipped her with a strong understanding of global business practices and customer engagement strategies, which she applies in her professional roles.
Community Involvement
Olivia has actively contributed to the community by volunteering as a mentor for the Women in Tech initiative. In this capacity, she supports young women who are entering the technology industry, helping to foster a more inclusive environment. Her commitment to mentorship reflects her dedication to empowering future generations in tech.
Publications and Speaking Engagements
In 2021, Olivia contributed to a white paper discussing the impact of digital transformation on customer service, showcasing her insights into evolving customer experience trends. She also participated in a panel discussion on customer experience trends at the 2022 Customer Experience Summit, further establishing her expertise in the field.